WebSPOC Smart Link Integration

ValCom — member of HP Enterprise Management Alliance Program.

IT Management Software


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Integrated products with ValCom
- »WebSPOC Smart Link Integration

Related products from HP
- »HP Interconnect
- »HP Service Desk

Related info

An HP Software integrated product

WebSPOC Smart Link Integration helps ensure customer satisfaction by assisting IT to resolve incidents more quickly, proactively adapt to changes and reduce cycle times by managing service level agreements.

Industry: All

Product description

The WebSPOC suite of web based applications provides a flexible yet systematic approach to satisfy the needs of IT service provisioning. WebSPOC allows the deployment of the ITIL business model with benefits that include:

Better management of the total customer's experience to improve customer satisfaction
Measurable service provider accountability
Process Certification to reduce costs
Better communication flow to coordinate and set expectations between clients and service providers
Improving customer satisfaction through service delivery
Operational standards with process guidance and SLA expectations for IT staff

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Integrated HP Software products

WebSPOC Smart Link Integration has been integrated with the following HP Software products. Click on the HP product name to get more information about the product.